Refund policy

The Customer’s rights are protected by Legislative Decree 206/2005 updated with the provisions of Legislative Decree 21/2014.  The Customer therefore has the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by registered letter with return receipt to the Owner, no later than 14 calendar days from the day of reception of products.

The communication can be anticipated, within the same term, by PEC e-mail or telegram, provided that it is confirmed by registered letter with return receipt no later than 48 hours later. This communication must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the invoice. If, on the other hand, the delivery has already taken place, the consumer must send the products he intends to return to the same address indicated above at his own expense, always within 14 (fourteen) working days from the date on which he received the products, with the wording “order return” affixed on the package. To verify compliance with the deadline, acceptance by the post office or forwarder will be valid. In no case parcels on delivery or carriage forward will be collected. The Customer must therefore return the product at his own expense according to the following methods: shipment by postal package or express courier addressed to the registered office of the Owner. If the withdrawal has been exercised in accordance with the methods described, the owner will refund the sum paid for the purchase of the product as soon as possible and in any case within 30 (thirty) calendar days from the date on which the owner became aware of the exercise. the right of withdrawal by the customer. However, in the event that the products do not possess the essential characteristics promised, have manufacturing defects, there have been errors in the delivery of the same or in any case it is a cause attributable to the manufacturer, the shipping costs for the delivery of the purchased products will also be returned. The right of withdrawal is not allowed in the case of:

  • purchase of sealed packaged products, opened by the Customer;
  • of goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly (e.g. fresh and perishable food products);
  • of packages even slightly altered in any of their parts including labels
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