Shipping policy

Transport costs

Transport costs are calculated at the time of the conclusion of the order based on the delivery address:

  1. Italy:
  • for orders up to € 40, transport costs of € 10.00 apply ‚
  • for orders over € 40 transport costs are free
  1. b) Austria – Germany – Belgium / Luxembourg – France – Holland – Spain – Portugal – Denmark – Sweden – Poland – Czech Republic – Slovakia – Hungary – Slovenia:
  • for orders up to € 80.00, transport costs of € 18.00 apply
  • for orders over € 80 transport costs are free
  1. c) Romania – Bulgaria – Switzerland – Eire:
  • for orders up to € 120,00, transport costs of € 35.00 apply
  • for orders over € 120.00 transport costs are free

For delivery, the presence of the Customer or his representative at the address is required. If the Customer (or the person in charge) is not present, a second delivery attempt will be made and a storage procedure will be opened. The storage costs at the shipper’s warehouse will be borne by the buyer. In case of non-collection, the Owner will not refund the cost of delivery and that of the products. The owner will also be entitled to exclude the customer from the service.

It is strictly necessary to accept the package with Reserve of Control, as in the event of damage, the actual damage itself can be proven.

Product delivery methods – times and risks

The Owner will dispatch orders within 48 hours following confirmation of payment of the order and delivery of the goods to the address specified by the Customer at the time of the order, by courier, normally within 7-10 working days from ‘order. The Owner, following unforeseen logistical and organisational difficulties, may cancel the order by notifying the Customer via e-mail or, upon agreement with the same, modify the delivery terms.

The Owner assumes no responsibility for any delays in the delivery of orders, during holidays and in all cases attributable to the conditions of service of the couriers used. Any orders received, with relative payment confirmation, after 12.00pm on Thursday and on Friday, Saturday and Sunday will be processed the following Monday.

Should the delivery times of the ordered product be delayed with respect to the times indicated on the Site prior to the order, the owner undertakes to promptly notify the Customer via an e-mail message to the specified address. In any case, the Customer agrees to receive the goods even if they are sent within 30 (thirty) days of receipt of the order by the Owner, without this being considered a breach of the contract.

These delivery times refer to the products in the warehouse at the time of the order and no responsibility will be attributable to the Owner for delays in delivery due to unforeseeable circumstances, acts of third parties or force majeure.

The Owner is not liable for cases of force majeure, unavailability of means of transport, unforeseeable or inevitable events that cause delays and / or make deliveries difficult or impossible or cause a significant increase in delivery costs.

Furthermore, the Owner is not liable for and is not responsible for damage attributable to acts of third parties, force majeure, breakdowns of electronic devices and / or telecommunications networks, fires, explosions, riots and popular riots, acts of terrorism, strikes, floods, earthquakes, natural disasters and / or other events that may limit or prevent the delivery of products.

The owner will not be in any way responsible for the temporary or permanent unavailability of one or more products. In the event of unavailability, even temporary, of the requested products, the owner undertakes not to charge or return the corresponding price to the Customer.